1. INTRODUCTION
DJE Training Academy ("DJE Training Academy", "we", "us", "our") respects your privacy and is committed to protecting the personal information entrusted to us by our clients, learners, prospective learners, employees, service providers and visitors to our website and social-media platforms.
This Privacy Policy explains how DJE Training Academy collects, uses, stores, protects and, where necessary, shares personal information.
This Policy applies to personal information processed through our website, online forms, course registrations, training administration systems, electronic communications, social-media platforms, telephone communications and other interactions with DJE Training Academy.
DJE Training Academy processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), as amended from time to time.
POPIA establishes requirements for the lawful processing and protection of personal information and provides rights to individuals whose personal information is processed.
2. ABOUT DJE TRAINING ACADEMY
DJE Training Academy
DJE Training Academy is a professional training organisation providing security, tactical, firearms and related professional training services.
Our services may include, depending on the course or programme:
- Security training
- Security grades and related training
- Firearms competency training
- Tactical training
- Strike & Riot training
- Practical and scenario-based training
- First-aid-related training
- Professional development
- Assessments and examinations
- Learner progress monitoring
- Certification and training records
For purposes of POPIA, DJE Training Academy may act as the responsible party when determining the purposes and means of processing personal information.
3. INFORMATION WE COLLECT
Depending on your interaction with DJE Training Academy, we may collect the following categories of information:
3.1 Identification Information
This may include:
- Full name and surname
- Identity or passport number
- Date of birth
- Gender where required for legitimate administrative purposes
- Photograph where required for identification, training administration or marketing with appropriate permission
- Signature
3.2 Contact Information
This may include:
- Residential or postal address
- Telephone/mobile number
- Email address
- Emergency contact information
- Employer or organisation details
3.3 Training Information
For learners and clients, we may process:
- Course or programme enrolled for
- Registration information
- Attendance records
- Training dates
- Learner progress
- Assessment results
- Examination results
- Practical training results
- Competency information
- Certificates issued
- Training history
- Instructor observations relevant to training and assessment
- Regulatory or accreditation information where required
3.4 Firearms and Regulatory Information
Where legally required for a particular course or service, we may process information necessary to administer firearms-related competency training, regulatory requirements, verification, assessments or related administrative processes.
We will only collect and process such information where there is a lawful basis and where it is necessary for the relevant service, legal obligation or regulatory requirement.
3.5 Payment and Transaction Information
Where applicable, we may collect:
- Billing information
- Invoices
- Payment confirmations
- Transaction references
- Course fees
- Refund information
- Information necessary to administer payments
We do not intend to unnecessarily retain complete payment-card information where this is handled securely by an external payment provider.
3.6 Website and Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referral information
- Cookies and similar technologies
3.7 Communications
We may retain information contained in communications with us, including:
- Emails
- Website enquiries
- Online forms
- WhatsApp or other messaging communications
- Telephone enquiries where records are legitimately maintained
- Social-media messages
- Customer-service correspondence
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you:
- Register for a course
- Complete an application form
- Submit an online enquiry
- Book training
- Contact us by telephone
- Email us
- Communicate with us through social media
- Attend training
- Participate in assessments
- Request a certificate
- Make a payment
- Subscribe to communications
- Complete a learner or client profile
- Request information about our services
We may also receive information from authorised third parties where this is lawful and necessary for the provision of our services.
5. PURPOSES FOR WHICH WE PROCESS PERSONAL INFORMATION
We may process personal information for legitimate and lawful purposes including:
- Registering learners and clients.
- Administering training programmes.
- Managing course bookings.
- Monitoring learner attendance and progress.
- Conducting assessments and examinations.
- Maintaining training and competency records.
- Issuing certificates and other training documentation.
- Communicating with learners and clients.
- Providing course information and updates.
- Processing payments and invoices.
- Managing refunds and cancellations.
- Meeting contractual obligations.
- Complying with applicable laws and regulatory requirements.
- Maintaining accreditation and regulatory records where applicable.
- Preventing fraud, misuse and unlawful activity.
- Protecting the security of our learners, staff, premises and systems.
- Improving our training services.
- Managing customer relationships.
- Responding to enquiries and complaints.
- Sending relevant marketing communications where legally permitted.
- Managing our website and digital services.
- Maintaining business and administrative records.
- Defending or exercising legal rights.
- Performing any other lawful purpose reasonably connected with our business activities.
6. LAWFUL PROCESSING
DJE Training Academy will process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, processing may be based on:
- Consent
- Performance of a contract
- Compliance with a legal obligation
- Protection of legitimate interests
- Protection of rights or legitimate interests
- Another lawful basis recognised by applicable legislation
We aim to collect only information that is reasonably necessary for the purpose for which it is processed.
7. CONSENT
Where consent is required, DJE Training Academy will seek consent in an appropriate manner.
You may withdraw consent where the processing is based on consent, subject to any legal or contractual consequences that may arise from withdrawal.
Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn.
Certain information may nevertheless need to be retained where we are legally required to do so or have another lawful basis for retaining it.
8. TRAINING RECORDS
DJE Training Academy may maintain learner records for purposes including:
- Verification of training
- Attendance verification
- Assessment administration
- Certificate verification
- Regulatory compliance
- Accreditation requirements
- Quality assurance
- Internal administration
- Responding to legitimate verification requests
Training records may be retained for the period reasonably necessary to fulfil these purposes or where retention is required by law, regulation, accreditation requirements or legitimate business needs.
9. SPECIAL PERSONAL INFORMATION
Certain categories of personal information may receive additional protection under POPIA.
Where DJE Training Academy processes special personal information, we will do so only where permitted by law and where appropriate safeguards are in place.
Where applicable to a specific training programme, this may include information necessary for lawful administration, assessment, regulatory compliance or other legitimate purposes.
DJE Training Academy will not collect special personal information merely because it may be useful. Such information will only be processed where there is a legitimate and lawful reason to do so.
10. CHILDREN'S PERSONAL INFORMATION
DJE Training Academy recognises that personal information relating to children requires particular care.
Where a training programme or service involves a person under the applicable age threshold, DJE Training Academy will process the child's personal information only where permitted by law and, where required, with appropriate consent from a competent person or guardian.
We will take reasonable measures to protect children's personal information against unlawful processing.
11. SHARING OF PERSONAL INFORMATION
DJE Training Academy does not sell or rent personal information to third parties.
We may disclose personal information where reasonably necessary to:
- Training partners
- Accreditation or regulatory bodies
- Assessors or moderators
- Certification bodies
- Professional service providers
- IT and hosting providers
- Payment service providers
- Website service providers
- Legal or professional advisers
- Auditors
- Government authorities
- Law-enforcement authorities
- Other authorised parties where disclosure is required or permitted by law
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security measures are maintained.
12. SOCIAL MEDIA
DJE Training Academy may operate social-media pages, including Facebook, Instagram, LinkedIn or other platforms.
When you interact with our social-media pages, the relevant social-media platform may independently collect and process information in accordance with its own privacy policy and terms.
Information you voluntarily make publicly available on social media may be visible to others.
DJE Training Academy does not control the privacy practices of third-party social-media platforms.
We encourage users to review the privacy policies of the relevant platforms before providing personal information through those services.
13. PHOTOGRAPHS, VIDEO AND MARKETING MATERIAL
DJE Training Academy may photograph or record training activities, events and demonstrations for legitimate business, training, documentation or promotional purposes.
Where required, appropriate consent or permission will be obtained before identifiable individuals are used in promotional or marketing material.
Where an individual does not wish to participate in promotional photography or video, they may contact DJE Training Academy to communicate their preference.
We will take reasonable steps to respect such requests, subject to legitimate operational, legal or evidentiary requirements.
14. COOKIES
Our website may use cookies and similar technologies to improve functionality, security and user experience.
Cookies may assist us with:
- Website functionality
- Remembering preferences
- Website analytics
- Performance monitoring
- Security
- Understanding how visitors use our website
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of our website.
15. WEBSITE SECURITY
DJE Training Academy takes reasonable technical and organisational measures to protect personal information against:
- Loss
- Damage
- Unauthorised access
- Unauthorised disclosure
- Unauthorised alteration
- Unlawful processing
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should therefore understand that electronic communication involves inherent risks.
16. DATA RETENTION
DJE Training Academy will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on:
- The type of information
- The purpose for which it was collected
- Regulatory requirements
- Accreditation requirements
- Contractual requirements
- Legal requirements
- Dispute-resolution requirements
- Legitimate business requirements
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
17. CROSS-BORDER PROCESSING
Certain service providers used by DJE Training Academy, including website, cloud-storage, communication, software or technology providers, may process information outside South Africa.
Where personal information is transferred across borders, DJE Training Academy will take reasonable steps to ensure that the transfer and processing comply with applicable legal requirements.
18. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of information where legally permissible.
- Object to certain forms of processing.
- Withdraw consent where processing is based on consent.
- Object to direct marketing in appropriate circumstances.
- Lodge a complaint regarding the processing of your personal information.
- Exercise other rights available under applicable data-protection legislation.
Requests should be submitted in writing to DJE Training Academy using the contact details provided below.
We may need to verify your identity before processing certain requests.
19. DIRECT MARKETING
DJE Training Academy may communicate with existing or prospective clients regarding courses, training opportunities, events, promotions and related services where permitted by applicable law.
Where required, appropriate consent will be obtained.
You may request that we stop sending direct marketing communications to you.
Every reasonable opt-out request will be processed within an appropriate period.
20. THIRD-PARTY WEBSITES
Our website or social-media pages may contain links to third-party websites.
DJE Training Academy is not responsible for the privacy practices, security or content of third-party websites.
Users should review the privacy policy of any third-party website before submitting personal information.
21. DATA BREACHES
If DJE Training Academy becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and remedy the incident.
Where required by applicable law, we will notify affected data subjects and/or the relevant regulatory authority.
22. INFORMATION OFFICER
DJE Training Academy recognises the importance of the role of the Information Officer in relation to POPIA and PAIA compliance.
The Information Officer is responsible for overseeing matters relating to the lawful processing and protection of personal information and responding to appropriate requests.
Information Officer:
DJE Training Academy / Chief Executive Officer
Email: donald@djetrainingacademy.co.za
Website:
https://djetrainingacademy.co.za
Location:
Cape Town, South Africa
Where applicable, the Information Officer will be registered with the Information Regulator in accordance with the requirements of POPIA.
The Information Regulator states that Information Officers of private and public bodies must be registered before taking up their duties under the applicable requirements.
23. COMPLAINTS
If you believe that DJE Training Academy has processed your personal information unlawfully or inappropriately, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You may submit a written complaint to:
DJE Training Academy
Attention: Information Officer
Email: support@djetrainingacademy.co.za
If you are dissatisfied with our response or wish to approach the regulator directly, you may contact the Information Regulator of South Africa, which is responsible for monitoring and enforcing compliance with POPIA.
Information Regulator South Africa
Website: Information Regulator South Africa
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
The Information Regulator is an independent body established under POPIA and is empowered to monitor and enforce compliance with the Act.
24. CHANGES TO THIS PRIVACY POLICY
DJE Training Academy may update this Privacy Policy from time to time to reflect:
- Changes in legislation
- Regulatory requirements
- Changes to our services
- Changes to our website
- Changes to our information-processing practices
- Improvements to our privacy and security procedures
The latest version will be published on our website.
The "Last Updated" date at the beginning of this Policy will indicate when the Policy was most recently revised.
25. ACCEPTANCE AND USE OF OUR SERVICES
By using our website, submitting information to DJE Training Academy, registering for training or otherwise interacting with our services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable, specific consent will be requested separately where required by law.
26. CONTACT US
For questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact:
DJE TRAINING ACADEMY
Website:
https://djetrainingacademy.co.za
Email:
info@djetrainingacademy.co.za
Privacy / POPIA Contact:
support@djetrainingacademy.co.za
Location:
Cape Town, South Africa
DJE TRAINING ACADEMY
Training Professionals. Building Protectors.
Excellence in Security, Firearms & Tactical Training.
Privacy Policy Effective Date: 13 August 2026
Last Updated: 13 August 2026
This Privacy Policy is intended as a professional operational privacy-policy template and should be reviewed against DJE Training Academy's actual data-processing practices and, where appropriate, by a South African legal or POPIA compliance professional.